Annual Report andAccounts 2014-2015
2014‑2015WASAN IMPORTANTTRANSITIONALYEAR FOR SAAS
I believe that once
again we were able to
demonstrate a good
quality and efficient
service to our students.
A record number of
advantage of our
Date’ to ensure that
their funding packages
were in place before
the start of their courses.
We again ensured we
met this guarantee for
all students and we
also maintained a high
level of response to our
customers through our
But more importantly our stakeholders in colleges and
universities, and students themselves, were positive about the
delivery of the 2014‑2015 applicationcycle.We
have put in
place local student forums and during the year these have,
rightly, focused on how we improve services to specific groups
of students and on the future of Student Awards Agency
Scotland (SAAS) services.
One such area has been how we improve our digital services.
Work is now underway to achieve this, but in the meantime
we are also squeezing out additional functionality from our
existing systems.This means that for the first time students
applying now for the 2015‑2016 year are able to apply; provide
supporting documentation; receive messages; and receive their
award letter without the need for any exchange ofpaper.We
recognise that this is just the start of that journey.
The Agency’s new branding has also been developed with,
and in response to, students to underline the key funding
and professional service we deliver. During the year we also
strengthened our management structure; strengthened the
external expertise on our Board by the recruitment of new
Non‑Executive Board Members; and forged new partnerships
with the higher education sector.
Exceptionally during 2014‑2015, we have delivered these
outcomes against the background of the relocation of theAgency.We
moved from our leased building at South Gyle
Business Park to take up occupancy at Saughton House as part
of the Scottish Government’s Estates Strategy. SAAS had been
located at Gyleview House since before its inception as an
Executive Agency in 1994. So this was a major undertaking by
an organisation not used to estatesmanagement.We
commitment that this move would not impact on our customers
and we are proud that we were able to deliver that.
As always, this could only be achieved by the hard work and
commitment by all the Agency’s employees for which I am
23 July 2015